Operationalization & Business Outcomes

Product Management Workflows, Innovation, and Outcomes

To drive efficient and productive business operationalization planning they need to be tied to your short-and long-term business outcome goals.


  • Identify and document the user workflows based on personas mapped to customer experience.
  • Accelerate innovation with proven test-and-learn approaches to improve customer loyalty.
  • Establish a method for correcting/improving each experience and retest.
  • Ensure cadence for wellness checks with built-in improvements for deployment releases.
  • Nurture close contact with your customer to ensure the efficacy of your improvements.


  • A customized template and process mapping to execute quarterly wellness checks with your customer and integrate for annual resource planning.


  • Execute quarterly wellness touchpoints and assessments to:
    • Process Review
    • Output Analysis
    • Project planning for change implementation.